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$7.99 Flat rate shipping I Free shipping on all orders $99+
Free shipping on all orders $99+

Help Centre

FAQ

Orders

How long will it take to receive my order?

Tracking Information

I am not happy with my item what do I do?

Can I place an order over the phone?

I placed an order on your website and never received a confirmation email.

Can I add or remove products from my order, after it has been paid for?

I want to cancel my order.

There’s something wrong with the order/products I received!

How can I exchange/return an online purchase?

Products

Are you products safe for colour treated hair?

Do you need to use conditioner with our shampoo products?

Are your products free of gluten, soy, corn, and nuts?

Do you send free samples or have sample sizes?

Are you products vegan and cruelty free?

What is the pH of your products?

Do your cleansing products produce a lather?

What is the shelf life of your products?

Are your bottles BPA free?

Do your products work/lather with hard water?

I need products for my cottage, are Carina products septic safe?

I am celiac, can I use Carina Organics?

Some products came with seals, others did not.

I am buying a 4 litre unit and need a small refill bottle.

Returns

I would like to return my order.

How will the payment show up on my credit card statement/Paypal account?

Which address do I send my return to?

How long will it take to receive my refund?

Billing

What methods of payment do you currently accept?

How will the payment show up on my credit card statement/Paypal account?

When will payment be processed?

My invoice/shipping information is from Anthony Beauty and Barber Supply. Is this Carina?

Shipping & Delivery

Where does Carina ship to?

How long does an order take to process?

How long does it take to ship?

I did not receive my tracking number.

Shipping fees

I want to edit my shipping address.

How can I track my order?

Leakage during Shipment

My package is being returned to sender (RTS). What do I do?

I need my order ASAP. Can you please expedite?