Free shipping is available for all orders totalling $99 CAD prior to applicable taxes on orders within North America (Canada and the United States) only. For orders less than $99, we offer a flat shipping rate of $7.99 for orders within Canada.
You want your product as fast as possible, and we will do our utmost to make that happen! Please note that all our products are small batch and hand crafted from sustainably sourced and local organic ingredients. After your order is placed, our alchemists will be hard at work putting your formulations together. Orders will typically e prepped and ready for shipping 2 business days after your order is received. All orders are sent via Canada Post, USPS, and FedEx (depending on the destination) and are shipped within 48 hours of your order being processed (excluding holidays and weekends). Below you find estimated times for orders once they have been processed. Please note these are estimates only and actual delivery times may vary.
Should you be unhappy with your purchase in anyway, simply send the items back to our Vancouver address, listed below, and we will happily refund you the full price of your purchase as well as the initial shipping cost. Please note, while we will cover the initial shipping costs, the purchaser is responsible for the return shipping costs.
If you are curious, concerned, or have not received your order within the above time frame, please feel free to contact firstname.lastname@example.org for your order status, on which we will be happy to provide an update.
Occasionally orders will be delayed due to sourcing or production. Please remember we are a small company and using very, very, specific ingredients with an environmental and quality level that are not always easy to source!
Lost or Damaged Orders
Please note that we are not responsible for damaged or lost orders. However, if your order does show up damaged - or does not show up at all - do let us know and we will do our utmost to make the rectify the situation.
How much do you charge for shipping?
To keep things simple (and cheap!) for you we charge a flat rate on all orders. Orders within Canada have a flat rate of $7.99 plus applicable taxes. All orders $99 and up receive complimentary shipping.
What if I order 50 kilograms of product?
Great question, still $7.99 within Canada.
My items did not come in individual boxes, what gives?
The environment is tremendously important to us here at Carina. In an effort avoid unnecessary waste we do our utmost to avoid excess packaging. Most packaging simply finds it's way directly into the recycling bin (or worse, the trash!) the moment it is opened without having served a specific purpose. As such we use our label backing slips as packing material and reuse boxes from our suppliers to send out product to our customers.
I want to return my order, how do I do that?
We are happy to accept returns within 30 days of the purchase date. Simply send us a quick email stating you would like to return your order, and send it back to the return address provided. While the buyer is responsible for the return shipping we will refund not only the entire order amount but also the initial shipping charge! (Don't forget to include your order number)!